Refund and Returns Policy

🧾 Refund and Returns Policy — MDM Super Market


Website: https://shopmdm.com

Overview

At MDM Super Market, your satisfaction is important to us. Due to the nature of our products, our refund and return policy lasts 7 days for eligible items. If 7 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must:

  • Be unused

  • Be in the same condition you received it

  • Be in original packaging

  • Be non-perishable

Non-Returnable Items

Due to health and safety standards, we do not accept returns or exchanges on:

  • Perishable food items (produce, dairy, frozen goods, meat, etc.)

  • Cooked or prepared meals

  • Flowers or plants

  • Personal care or sanitary products

  • Gift cards

  • Digital/downloadable products

  • Items marked as “final sale”

Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 48 hours of delivery or in-store pickup. We’ll either:

  • Offer a replacement (if available)

  • Process a refund to your original payment method

We require a receipt or proof of purchase, and photo evidence of the damage, if applicable.

Refund Process

Once your return is received and inspected, we will notify you by email about the status of your refund request.

If approved:

  • A credit will be applied to your original method of payment

  • It may take 5–10 business days depending on your card issuer or bank

Late or Missing Refunds

If you haven’t received a refund:

  1. Re-check your bank account

  2. Contact your credit card provider

  3. Contact your bank
    If you’ve done all this and still have not received your refund, please email us at: shopmdmstore@gmail.com

Sale Items

Only regular-priced items may be refunded. Items marked as “sale” or “discounted” are non-refundable.

Exchanges

We only replace items if they are damaged or defective. If you need an exchange, contact us at shopmdmstore@gmail.com and send your item to:

MDM Super Market
10610 SE Kent-Kangley Rd, Kent, WA 98030

Shipping Returns

To return an item, please ship it to:

Returns Dept – MDM Super Market
10610 SE Kent-Kangley Rd, Kent, WA 98030

Customers are responsible for return shipping costs unless the item was defective. We recommend using a trackable shipping method for expensive items. Shipping charges are non-refundable.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the return value. If it wasn’t marked as a gift, a refund will be issued to the original purchaser.

Need Help?

Questions? Contact us at:
📧 Email: shopmdmstore@gmail.com
đź“ž Phone: (253) 236-4737


🏪 Store Address: 10610 SE Kent-Kangley Rd, Kent, WA 98030

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